FAQs & Password Policy

Last updated: September 2024

Frequently Asked Questions

What is MyAll?

MyAll is your safe, simple, and secure digital home — one login where everything important lives. It's a guided space that helps you keep your personal, family, health, and financial details organised.

Is MyAll free to use?

MyAll offers a free View Only access tier. Full Access requires a subscription. You can register and create a free profile to get started.

How secure is my data?

We use robust encryption, enforce strong password policies, and regularly update our security measures. Not even the people working at MyAll can see your information.

Can I create a will on MyAll?

Yes, MyAll provides an Online Will creation tool. However, we recommend consulting with a legal professional to ensure your will meets all legal requirements.

How do I share my profile?

You can share specific sections of your profile with trusted contacts through the Share Profile feature. You control exactly what information is shared and with whom.

Password Policy

Password Requirements

To ensure the security of your account, your password must meet the following requirements:

  • Minimum 8 characters in length
  • At least one uppercase letter
  • At least one lowercase letter
  • At least one number
  • At least one special character (!@#$%^&*)
Password Best Practices
  • Use a unique password that you don't use on other websites
  • Avoid using personal information such as your name or birthdate
  • Change your password regularly (every 3-6 months)
  • Never share your password with anyone
  • Use a password manager if possible
Account Lockout

For your protection, your account will be temporarily locked after 5 failed login attempts. You can unlock your account by resetting your password or contacting support.

Two-Factor Authentication

We strongly recommend enabling two-factor authentication (2FA) for additional account security. This adds an extra layer of protection beyond your password.

Contact Support

If you have any questions or need assistance, please contact us at hello@myall.co.za.